While on hold on the telephone never ever say anything that you don’t mind a stranger hearing or being printed in a newspaper.

Why?

Simple – from the moment you get are connected to any system that puts you on hold there is a every chance that you are being recorded.  How do I know this.  Also a simple answer – in the past few days I’ve listened to a weeks worth of calls to the customer service department at work, and heard some very interesting conversations between colleges at the other end.

Big brother is listening even if a human isn’t…